Customer Satisfaction Survey

Company(Required)

Date(Required)

Contact

First Last

Phone Number

Completed by(Required)

First Last

Title

Email(Required)

Enter Email Confirm Email

Overall Rating

Note: compare this Rating to those from other Customers to determine Trends. [ 100% = Max. ]

1. Our Customer Service & Sales Inquiry Response is …(Required)

Rating(Required)

2. The Friendliness, Helpfulness & Knowledge of our people is …(Required)

Rating(Required)

3. Our Product/Services met your expectations . . . (or where they fell short)(Required)

Rating(Required)

4. You consider our Overall Quality & Reliability as . . .(Required)

Rating(Required)

5. Our Product Support / Customer Services …(Required)

Rating(Required)

6. Our Delivery performance is …(Required)

Rating(Required)

7. Our ability to provide Product at a Reasonable Price is … (ie, it’s Value to you)(Required)

Rating(Required)

8. Would you use (buy) our Product/Services again . . . (If not, Why not?)(Required)

Rating(Required)

9. Overall, how does our performance compare to your other Suppliers? :(Required)

Rating(Required)

10. Would your recommend us to other similar Companies?(Required)

Rating(Required)

Please identify any specific issues of concern or Opportunities for Improvement:(Required)

Total Score Calculated